FAQ

A Minibus is a vehicle which is booked for your own private service for a pre-determined amount of time to take you point to point. The Charter bus service comes with a driver, giving you and your group a relaxing and comfortable transportation between your destinations without any hassle. Our Charter vehicles range from 4-passenger Tesla Model Y up to 56-passenger Prevost Coach buses, with many options in between.

While a party bus is meant to take you having fun on the road, with perimeter seating (not face forward) no seat belts, partying and dancing while on the move sometimes on a tour around the city bars etc. (we do not offer this type of party bus vehicles), however we can tour you around on a minibus (face forward seating with seatbelts) on the city bars as long as you are not drinking on the bus.

All of them are charter buses, because they are being hired under your specific instructions and all of them have high seating capacity (a bus), the main difference is the seating capacity and distribution, the mini bus, and the coach buses will have the seats facing forward while the party buses have must of the times the seats seating sideways and must of the times as a comfortable futon or large sofa in order to make it very nice for the guests, also includes a small dancing area in the middle of the bus, night disco lights and lots of screens.

It will depend on the specific size of the bus, but when selecting it mention what amenities do you need: you can get AC, winter heather, on board washroom, on board screen, microphone, on board surround system, DVD, comfortable seats, USB charging stations, WiFi, electric connectors

Bus seating capacity

• Small Mini bus – 20 seats + driver + storage
• Medium Mini bus – 29 seats + driver + storage
• Large Mini bus – 37 seats + driver + storage
• Prevost coach bus – 56 seats + driver + under storage

It depends on the seating capacity you are looking for, our fleet has different sizes to accommodate different groups, from a 20 seats bus (face forward seats, with large side windows, one large entrance door at the front, tall enough to walk comfortably to your seat and rear cargo area for luggage), to a mid size 29 seats bus (witch is very similar to the 20 passenger bus but larger and higher, this mid size bus comes with on board screens and surround system with mic, ideal for a tour or a long trip) to a 56 passenger coach (Same face forward seats, tall enough to walk to your seat, screens, surround system and the luggage space is under the bus, this bus is large and sometimes could be difficult to maneuver in small streets so regardless of the amount of people, some events will need several smaller buses instead of a large one.

Anyone, from sports teams, businesses, organizations,  weddings, to just a couple of friends planning a nice day on the lake or hiking, anyone no matter how small or big is the group can rent charter buses to get transportation to and from the destinations on their itineraries

Yes,  buses are equipped with WiFi that can connect up to 25 devices at the same time.

Our medium size minibus, the large minibus and some of our coach buses have electric plugs so you can connect your phone charger, laptops etc.

Yes they are, but as pets can leave a mess behind if not taken care properly, you will need to pay any cleaning fees that come from this situation.

Weapons, explosives, flammable materials, dangerous chemicals, drugs and any item that might endanger the passengers and the vehicle. Please note that if the bus crosses the border to other countries (USA) undeclared merchandise will be considered contraband which is prohibited, there are also certain items allowed in Canada that will not be allowed in the states and will create a problem at the border, if you have any question about it please ask.

Yes, all our charter bus have seat belts.

No, we only provide our services with a driver.

Only our Prevost coaches have washrooms.

Yes, but not on every model, the only buses that will have beds are called entertainer buses, and are just like the ones the music bands or starts use when they are on tour, those buses can hold from 6 – 12 beds depending on layout and other factors, this buses are only available under a 1 month advance request.

It is not allowed to have alcoholic beverages while you are a passenger on a commercial vehicle in this case a bus, this is by law in Vancouver, British Columbia Canada.

Yes, we are always available on holidays.

Life happens, we get it. If you need to cancel or reschedule, give us a shout. Our cancellation policy is designed to be as flexible as your yoga instructor – but with conditions, so do check the fine print.

• Free reschedule, as long as you new date is available, there obviously a time constraint you can not reschedule on the same day (you need a 48 hrs notice to have this free change)
• Cancelations, (when you will not use the service and want a refund), on this modality the penalty is 80% of your total, s you only get 20% back.

Sure thing! Your itinerary, your call. Whether it’s a quick coffee stop or a scenic detour, just pre-plan these with us. Remember, the more stops, the more time you’ll need, so plan your schedule accordingly.

Not usually, exceptions might be made when you leave a cleaning fee deposit (please note that a group eating on a bus is messy by default).  

• We’re all about the comfort of all passengers, pets are not allowed in most of our vehicles.

However:

• Service animals are always welcome with the proper documentation.
• The 20 pax minibus can take your pets as long as they are in a carrier.

• We have generous luggage policies, but for safety, items must be stored securely. There are also guidelines for carry-on items.

• We operate throughout West Canada, covering all provinces and territories on the West Coast (British Columbia and Alberta), and can arrange services for any event or location.
• Our farthest Destination to the East is Calgary, on the Canada Side and Montana into the US.

• Yes, we offer cross-border services into the U.S. 
• Please remind your group to bring their passports before leaving home.

• Booking can be done online through our website, via email info@rentabusvancouver.ca, or by calling our reservation line 7789601436.

• We require your group’s size, travel dates, departure and destination points, and any special requests or accommodations needed

• We do our very best to accommodate last-minute bookings, so please reach out to us in the event of an emergency or special circumstance. However, many of our dates throughout the year do get completely booked, so we advise booking with a minimum of 72 hours notice.

• Absolutely. Our buses are designed for comfort over long distances, and provide ample legroom, storage for luggage, and winter tires to ensure passenger safety throughout the journey.

• Your billing time begins when your service vehicle leaves dispatch to head to your pick-up location. Billing ends when the vehicle returns to dispatch after your service is completed. The entirety of your trip (pick-ups, parking, waiting time in between locations for a multi-stop trip, etc.) is included in your billing. Please note that if you are planning your trip based on Google Maps estimates, transportation time will likely be higher due to the nature of buses. On average, the transportation time will increase by 25%.
• All the per hour services are for transportation within Vancouver city. Any trip going out of town needs to be quoted specifically over the phone or email.

• Our buses are fitted with safety belts, emergency exits, fire extinguishers, first aid kits, and advanced braking systems.
• Properly equipped with Winter tires.

• We adhere strictly to all federal and provincial regulations, including regular maintenance checks, driver certification, and vehicle inspections.

• Our drivers undergo rigorous training, certification processes, and are continuously educated on safety protocols.